Player Wellbeing
At 999b, we want every player in Bangladesh to enjoy gaming as entertainment — nothing more. This page gives you the tools, knowledge, and support to keep your gaming experience positive and under your control at all times.
Our Commitment at a Glance
Responsible Gaming Tools
Responsible gaming at 999b is not just a policy — it is a set of real, practical tools built into the platform so you can always play on your own terms.
Set a daily, weekly, or monthly cap on how much you can deposit into your 999b account. Once your limit is reached, no further deposits are accepted until the period resets. You can lower your limit instantly — raising it takes 24 hours to take effect.
Choose how long you want to play in a single session. When your chosen time is up, 999b will send you a reminder. It is a simple nudge to step back, take a breath, and decide whether you want to continue — with full awareness of how long you have been playing.
Need a short break? A cool-off period lets you pause your 999b account for a set number of days — from 24 hours up to 30 days. During this time, you cannot log in, deposit, or place bets. It is a useful tool if you feel your gaming is getting a bit too frequent.
If you feel you need a longer break, self-exclusion lets you close your 999b account for a minimum of six months or permanently. During self-exclusion, your account is fully suspended. To request self-exclusion, contact 999b support at any time — we will action it immediately.
The 999b reality check feature shows you a summary of your gaming activity — how long you have played, how much you have wagered, and your net result — at regular intervals you choose. Staying informed about your activity is one of the most effective responsible gaming habits.
999b enforces a strict 18+ policy. Age verification is required during registration and at withdrawal. We also recommend that players with children at home use device-level parental controls to prevent underage access to the 999b platform and other gambling sites.
Responsible gaming means enjoying online casino games — whether that is Blackjack, Tongits Go, Plinko, or the Lottery — as a form of entertainment, with a clear understanding of the risks involved and a firm grip on your own behaviour. At 999b, we believe that gambling should always be a choice made freely, with money you can afford to spend, and time you can afford to give.
The reality is that for most players, gaming at 999b is exactly that — fun, exciting, and completely manageable. But we also know that for a small number of people, gambling can become a problem. That is why 999b has built responsible gaming into the core of the platform, not as an afterthought, but as a genuine commitment to every player in Bangladesh.
Responsible gaming at 999b is about three things: awareness, control, and support. We give you the information to understand the risks, the tools to stay in control, and the support to get help if you ever need it. No judgment, no pressure — just honest, practical help.
Gambling is entertainment, not a way to make money. Every game at 999b — from Dragon Fishing to Golden Land — is designed to be fun. The house always has an edge, and no strategy can guarantee a win. Play for enjoyment, not to chase losses.
Before you play at 999b, it helps to set a few ground rules for yourself. These are not restrictions — they are habits that experienced, responsible players use to keep gaming enjoyable for the long term.
Problem gambling does not always look the way people expect. It rarely starts with a dramatic moment — it usually creeps in gradually. Knowing the warning signs is the first step to staying in control. At 999b, we encourage all players to check in with themselves regularly.
If you recognise three or more of the signs below in your own behaviour, we strongly encourage you to use the 999b self-exclusion tool or contact our support team for guidance.
Recognising these signs in yourself takes honesty and courage. If you see yourself in this list, please reach out. The 999b support team is available 24/7 and will treat your situation with complete confidentiality and respect.
All responsible gaming tools at 999b are available directly through your account settings. Here is how to access and use them:
Access your account via the 999b website at 999b.asia or through the 999b mobile app. All responsible gaming tools are available on both platforms.
Navigate to your profile and select "Responsible Gaming" from the account settings menu. You will find all available tools listed here, including deposit limits, session reminders, cool-off periods, and self-exclusion.
Select the tool you want to use and follow the on-screen instructions to set it up. Deposit limit reductions and cool-off periods take effect immediately. Increases to deposit limits require a 24-hour cooling-off period before they apply.
If you cannot find a tool, are unsure how to use it, or want to request self-exclusion directly, contact the 999b support team via live chat or email at [email protected]. We are available around the clock and will help you immediately.
Self-exclusion requests made directly to 999b support are processed immediately — you do not need to navigate the settings yourself. Just send us a message and we will take care of it right away.
999b takes the protection of minors and vulnerable individuals extremely seriously. Our platform is strictly for adults aged 18 and over. We verify the age of every player during registration and again when processing withdrawals.
If you share a device with children or teenagers, we strongly recommend taking the following steps to prevent underage access to the 999b platform:
If you suspect that a minor has accessed the 999b platform using your account or any other account, contact 999b support immediately at [email protected]. We will investigate and take appropriate action without delay.
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use one of the 999b responsible gaming tools.
Have you spent more on gaming this week than you planned to?
Have you played longer than you intended in your last session?
Have you tried to win back money you lost by playing more?
Has anyone close to you expressed concern about your gaming?
Have you felt anxious or irritable when you could not play?
Have you used money meant for bills or essentials to fund gaming?
If you answered yes to two or more questions, consider setting a deposit limit or taking a cool-off period. Contact 999b support — we are here to help, not to judge.
Common Questions
18+ only. Gambling involves risk. Please play responsibly. Terms & Conditions apply.