999b Privacy Policy — Your Data, Your Rights, Our Commitment

01 Introduction

This Privacy Policy explains how 999b ("999b", "we", "us", "our") collects, uses, stores, and protects the personal data of players ("you", "your") who access the 999b platform at 999b.asia, the 999b mobile app, and all associated services.

At 999b, we understand that privacy matters. When you register an account, make a deposit, or play any of our games — from Golden Land to Blackjack to Tongits Go — you are trusting us with your personal information. We take that trust seriously, and this policy is our commitment to being transparent about how we handle your data.

By using the 999b platform, you agree to the collection and use of your personal data as described in this Privacy Policy. This policy should be read alongside the 999b Terms and Conditions, which together form the full agreement between you and 999b.

02 Data We Collect

999b collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. We only collect what is necessary to provide you with a safe, functional, and enjoyable gaming experience.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Mobile phone number and email address (used for account access and communications)
• Payment details including your bKash, Nagad, or Rocket account number (used to process deposits and withdrawals)
• Identity verification documents such as your National ID card or passport (required when completing KYC verification)
• Any information you provide when contacting 999b support

Information collected automatically:

• Device information including device type, operating system, and browser type
• IP address and approximate geographic location
• Session data including login times, pages visited, and time spent on the platform
• Game activity including bets placed, games played, and transaction history
• Cookie and tracking data as described in Section 7

03 How We Use Your Data

999b uses your personal data for specific, legitimate purposes. We do not use your data in ways that go beyond what is described in this policy, and we do not use it for purposes that are unrelated to the operation of the 999b platform.

• Account management: To create and maintain your 999b account, verify your identity, and ensure only you can access your account.
• Payment processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the 999b support team.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Responsible gaming: To monitor gaming activity and identify players who may be experiencing gambling-related difficulties, so we can offer appropriate support.
• Platform improvement: To analyse how players use the 999b platform and make improvements to the user experience, game selection, and technical performance.
• Marketing communications: To send you information about 999b promotions and bonuses — but only if you have opted in to receive such communications. You can opt out at any time.

04 Data Sharing

999b does not sell, rent, or trade your personal data to any third party. We only share your data in the limited circumstances described below, and only with parties who are bound by appropriate data protection obligations.

• Payment service providers: We share the payment details necessary to process your transactions with bKash, Nagad, and Rocket. These providers process your data solely for the purpose of completing your transaction.
• Identity verification providers: When KYC verification is required, we may share your identity documents with trusted verification service providers who assist us in confirming your identity.
• Technology and infrastructure providers: We use third-party providers for hosting, security, and platform infrastructure. These providers have access only to the data necessary to perform their services and are contractually prohibited from using it for any other purpose.
• Legal and regulatory authorities: We may be required to share your data with law enforcement agencies, regulatory bodies, or courts if we receive a lawful request or if we are required to do so to comply with applicable law.
• Fraud prevention agencies: In cases of suspected fraud or money laundering, we may share relevant data with fraud prevention agencies or financial intelligence units.

05 Data Retention

999b retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. The specific retention periods that apply to different categories of data are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, in line with anti-money laundering regulations.
• Transaction records: Retained for a minimum of five years from the date of each transaction, as required by financial regulations.
• Game activity data: Retained for the duration of your account and for two years after account closure.
• Support communications: Retained for two years from the date of the last communication in each support case.
• Marketing preferences: Retained until you withdraw your consent or close your account.

When your data is no longer required for the purposes for which it was collected, and when the applicable retention period has expired, 999b will securely delete or anonymise your data.

06 Security Measures

Protecting your personal data is a top priority at 999b. We implement a range of technical and organisational security measures to safeguard your data against unauthorised access, loss, destruction, or alteration.

• 256-bit SSL encryption for all data transmitted between your device and the 999b platform
• Encrypted storage of sensitive data including payment details and identity documents
• Strict access controls ensuring only authorised personnel can access personal data
• Regular security audits and penetration testing of the 999b platform
• 24/7 monitoring for suspicious activity and potential security incidents
• Two-factor authentication options available for player accounts
• Staff training on data protection and security best practices

While 999b takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — please refer to the Account Security section of the 999b Terms and Conditions for guidance on protecting your account.

07 Cookies

999b uses cookies and similar tracking technologies to improve your experience on the platform, analyse usage patterns, and support security functions. A cookie is a small text file stored on your device when you visit a website.

Types of cookies used by 999b:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that help protect your account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience on the 999b platform.
• Analytics cookies: Help us understand how players use the platform so we can improve it. Data collected by analytics cookies is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transactions.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 999b platform. Essential cookies cannot be disabled as they are required for the platform to operate.

08 Your Rights

As a 999b player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 999b support team at [email protected].

• Right of access: You have the right to request a copy of the personal data 999b holds about you. We will provide this within 30 days of receiving your request.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: You have the right to request that 999b delete your personal data. Note that we may be required to retain certain data for legal or regulatory reasons even after your account is closed.
• Right to restrict processing: In certain circumstances, you have the right to request that we limit how we use your personal data.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used format so you can transfer it to another service if you wish.
• Right to withdraw consent: Where we process your data based on your consent — such as for marketing communications — you have the right to withdraw that consent at any time.
• Right to object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.

999b will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

09 Minors

The 999b platform is strictly for adults aged 18 and over. 999b does not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the 999b platform.

If 999b becomes aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an account on the 999b platform, please contact our support team immediately at [email protected].

10 Policy Changes

999b may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes, we will update the "Last Updated" date at the top of this page.

If we make significant changes to how we collect or use your personal data, we will notify you via the phone number or email address registered to your 999b account before the changes take effect. Your continued use of the platform after any changes to this policy constitutes your acceptance of the updated policy.

We recommend reviewing this page periodically to stay informed about how 999b protects your privacy. The most current version of this policy always applies to your use of the platform.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 999b handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly through the 999b platform and the 999b app
• Response time: Most privacy-related queries are acknowledged within 24 hours and resolved within 30 days

For information about your rights as a player, see the 999b Terms and Conditions. For information about responsible gaming tools, visit the 999b Responsible Gaming page.